BetRino Casino Privacy Policy

At BetRino Casino, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access our platform at betrino.com. We encourage you to read this document carefully so you understand your rights and our obligations as your data controller. By using our services, you agree to the practices described below.

1. Who We Are

We operate BetRino Casino under the name ProgressPlay Limited, a company registered in Malta (registration number C58305), with our registered address at Soho Office 3A, Punchbowl Centre, Elia Zammit St, St. Julians STJ3154, Malta. Payment processing services are handled by Babaloo Limited, located at 5 Secretary's Lane, Gibraltar GX11 1AA, in partnership with TrueLayer. We hold a licence issued by the Malta Gaming Authority (MGA/B2C/231/2012) and are also regulated by the UK Gambling Commission (account number 39335). Our BetRino platform operates exclusively in the United Kingdom and is fully compliant with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We at BetRino Casino collect a range of personal data to provide you with our betting and casino services securely and effectively. The categories of information we may collect include:

Identity data: your full name, date of birth, and government-issued identification documents
Contact data: your email address, phone number, and residential address
Financial data: payment method details, transaction history, deposit and withdrawal records
Account data: your BetRino login credentials, account preferences, and gaming history
Technical data: IP address, browser type, device information, and cookies
Usage data: information about how you use our site, including pages visited and games played
Communications data: records of correspondence via our BetRino live chat, email, or other support channels

3. How We Use Your Data

Our BetRino team uses the personal data we collect for the following purposes:

To verify your identity and age as required by our UKGC and MGA licences (KYC compliance)
To process your deposits and withdrawals securely
To manage your account and provide access to BetRino slots, live casino, and sports betting features
To comply with anti-money laundering (AML) regulations and responsible gambling obligations
To send you relevant promotions, such as the BetRino casino welcome bonus or other offers, where you have given consent
To deliver customer support via the BetRino live chat or email
To detect and prevent fraud, cheating, or any other prohibited activity
To improve our platform, products, and user experience
To comply with legal and regulatory requirements

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

Contractual necessity: processing required to fulfil our obligations under our Terms and Conditions
Legal obligation: processing required to comply with gambling regulations, AML law, and HMRC requirements
Legitimate interests: fraud prevention, security monitoring, and service improvement
Consent: where you have explicitly agreed, such as receiving marketing communications about the BetRino bonus or promotional offers

5. Sharing Your Information

We at BetRino Casino do not sell your personal data to third parties. However, we may share your information with:

Our payment processors, including Babaloo Limited and TrueLayer, to handle transactions
Identity verification and KYC service providers
Regulatory bodies, including the Malta Gaming Authority and the UK Gambling Commission
Our Alternative Dispute Resolution (ADR) provider, eCOGRA
GamStop and other responsible gambling organisations as required by law
Technology and software partners who help us operate our platform
Law enforcement agencies where required by applicable law

6. Cookies and Tracking Technologies

Our BetRino Casino website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. We use:

Essential cookies: necessary for the BetRino casino login process and core site functionality
Analytics cookies: to understand how visitors interact with our platform
Marketing cookies: to deliver relevant promotions and track the performance of our campaigns

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our services.

7. Data Retention

We retain your personal data for as long as your account is active and for a period of at least five years after its closure, in accordance with our regulatory obligations. Please note that dormant accounts inactive for 12 or more months may be subject to an administration fee of £5 per month. If you wish to request deletion of your data, please contact us — we will assess your request in line with our legal retention requirements.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data held by us at BetRino Casino:

Right of access: you may request a copy of the personal data we hold about you
Right to rectification: you may ask us to correct inaccurate or incomplete data
Right to erasure: you may request deletion of your data where there is no legal basis for continued processing
Right to restrict processing: you may ask us to limit how we use your data in certain circumstances
Right to data portability: you may request your data in a structured, machine-readable format
Right to object: you may object to processing based on legitimate interests, including direct marketing
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact our customer support team at customersupport@instantgamesupport.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom.

9. Security

We take the security of your personal data seriously. Our BetRino platform applies industry-standard technical and organisational measures, including SSL encryption, secure server infrastructure, and access controls, to protect your information from unauthorised access, loss, or disclosure. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Responsible Gambling and Data

We at BetRino Casino are committed to promoting safer gambling. As part of this commitment, we may share certain data with responsible gambling organisations, including GamStop, to honour self-exclusion requests. Players who have self-excluded via GamStop are barred from accessing our services. For responsible gambling enquiries, you may contact us at playerrelationship@instantgamessupport.com.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you via email or a prominent notice on our website. Your continued use of BetRino Casino following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please do not hesitate to reach out to us. Our support team is available 24/7 via the BetRino live chat on our website, or you can email us at customersupport@instantgamesupport.com. For formal complaints, please write to us at: ProgressPlay Limited, Soho Office 3A, Punchbowl Centre, Elia Zammit St, St. Julians STJ3154, Malta.

Content updated: July 13, 2026